Westwerk is a progressively high-tech, fully equipped service facility. Personalized care for you and your automobile is what makes Westwerk so unique. We pride ourselves on our integrity, flexibility, and understanding of each client's specific needs. From the moment you first set foot in Westwerk, you'll know why you brought your automobile to us.
We believe that our best customer is an educated customer. You will get a written estimate before we begin the work. Westwerk welcomes the opportunity to act as an ambassador between buyers and sellers of used automobiles.
We believe that our best customer is an educated customer. You will get a written estimate before we begin the work. Westwerk welcomes the opportunity to act as an ambassador between buyers and sellers of used automobiles.
Reviews (8)
Chip
Jun 12, 2021
Brought my Audi A4 B8 here for suspension diagnosis pre-pandemic and they said some parts would need replacing later down the line. Fast forward today, I emailed the shop to get a quote on labor and install for parts i bought myself. Engine mounts and cv joint boots. Travis emailed back the following : "We do not allow clients to bring in their own parts as we only supply parts and labor due to liability and not being able to keep our doors open if we only provided labor (hope you understand). " First of all, you keep your doors open either way because you are charging me for labor which will cost more than the parts themselves.
The mounts were $50 and the boots were $20. Labor for this job is well over $400.00 If a customer like me brings in a few parts, you are NOT prohibited from keeping your doors open because people like me are but a tiny fraction of the majority of your business. You would still be charging me labor. So in essence, you are actually LOSING business and money by turning me away.
Think about that. Secondly, a well respected shop and mechanic knows that there are customers that supply and source their own parts outside of the repair shop itself. That's why they are open to charging for labor and NOT WARRANTY the repair since the parts were brought in my the customer. Of course you have your clients and customers who are more than willing to have the shop supply parts but this is not always so.
To turn away a customer for fear of not making any business or money is contradictory from a business perspective because you are already making money regardless. I called another shop and they were more than willing to help me. You either make some money, or don't make money at all. In this case, Travis thinks not making money at all by turning me away is more logical than making some money by charging me labor. Go figure. Definitely not professional at all.
The mounts were $50 and the boots were $20. Labor for this job is well over $400.00 If a customer like me brings in a few parts, you are NOT prohibited from keeping your doors open because people like me are but a tiny fraction of the majority of your business. You would still be charging me labor. So in essence, you are actually LOSING business and money by turning me away.
Think about that. Secondly, a well respected shop and mechanic knows that there are customers that supply and source their own parts outside of the repair shop itself. That's why they are open to charging for labor and NOT WARRANTY the repair since the parts were brought in my the customer. Of course you have your clients and customers who are more than willing to have the shop supply parts but this is not always so.
To turn away a customer for fear of not making any business or money is contradictory from a business perspective because you are already making money regardless. I called another shop and they were more than willing to help me. You either make some money, or don't make money at all. In this case, Travis thinks not making money at all by turning me away is more logical than making some money by charging me labor. Go figure. Definitely not professional at all.
Pancakes
Apr 26, 2021
Karim Nasser
Feb 11, 2021
Jack Mcclary
May 01, 2020
Luis South
Jan 15, 2020
Joe Torres
Jan 05, 2020
Great service, fair rates and their secret weapon. Travis.all make Westwerk the place to take your German car for any type of service or repair. Travis really goes out of his way to help you get your car troubles sorted out. Second time here for different repairs on our X5 and we will continue to trust Travis and his team for any future service needs.
Keith Smith
Jan 28, 2018
Nick Krueger
Dec 21, 2012
