Let us take the hassle out of your collision repair. We will guide you through the process from beginning to end, from towing your car to dealing with the insurance company to delivering your vehicle clean and looking like new.
Services
Westboro Auto Body, Inc. hereby guarantees the workmanship performed on the vehicle stated to be valid for a period of three (3) years or thirty six thousand (36,000) miles, whichever comes first, except otherwise provided below. This warranty is for the specific repairs itemized and provided to you by Westboro Auto Body, Inc. Aftermarket and used parts are specifically excluded from this warranty. This warranty covers labor and materials only. Related parts are covered by specific manufacturers' warranties.
Route 495 to Exit 23B, Route 9 West. Once on Route 9, go approximately 3 miles to Route 135 East (2nd exit - Westboro/Hopkinton). Follow Route 135 approximately 2 miles to the center of Westboro. At rotary, go straight through and continue on Route 135. Westboro Auto Body/Westboro Towing will be about 600 feet on your right hand side from the rotary directly behind Video Vault.
Reviews (10)
Meghan Bard
Jun 25, 2022
DO NOT GO HERE! If you get in an accident or break down in Westboro, use your own roadside assistance for a tow. This company is contracted with the PD for towing and they are horrific. Per MA law, they are required to contact the vehicle owner upon arrival of the vehicle. Nobody contacted us. When we contacted them, the call was triaged by someone with a language barrier that prevented any information from being relayed.
We were told 'come in and talk to the guy.' After going in, and writing down our number, we were still not contacted by the mechanic. After several DAYS and calls to the shop, we went in again only to be told that they had misplaced our number we had physically gone into the shop and wrote down. The receptionist said 'thank god you came in, i couldn't call you' and proceeded to take 30 minutes to type an estimate of the repairs the mechanic had determined was needed.
We decided to take our vehicle elsewhere for all reasons mentioned above, and summoned AAA to tow our vehicle to another shop. We were fully expecting to pay the tow fee and cost for the time they took to diagnose the vehicle. Instead, we were met with an aggressive mechanic who stated that we owed $530 in storage fees. $35 per day, plus $85 per day for the TWO days they kept our vehicle on the lift inside the garage without our knowledge or consent.
My fiance paid the money to keep the peace as the shop owner was becoming rowdy and threatening the AAA driver. We have since received legal counsel and are pursuing a refund as their charges and actions violate the MA laws regarding police ordered towing services. Westboro PD really needs to reevaluate who they are contracted with as these people are completely unethical and unprofessional - nonetheless in dealing with people who have likely encountered an accident or potentially traumatizing situation that lead them to need a tow with police involvement! Side note- they didn't even have our correct names on the final invoice provided after nearly a week of having our car!
We were told 'come in and talk to the guy.' After going in, and writing down our number, we were still not contacted by the mechanic. After several DAYS and calls to the shop, we went in again only to be told that they had misplaced our number we had physically gone into the shop and wrote down. The receptionist said 'thank god you came in, i couldn't call you' and proceeded to take 30 minutes to type an estimate of the repairs the mechanic had determined was needed.
We decided to take our vehicle elsewhere for all reasons mentioned above, and summoned AAA to tow our vehicle to another shop. We were fully expecting to pay the tow fee and cost for the time they took to diagnose the vehicle. Instead, we were met with an aggressive mechanic who stated that we owed $530 in storage fees. $35 per day, plus $85 per day for the TWO days they kept our vehicle on the lift inside the garage without our knowledge or consent.
My fiance paid the money to keep the peace as the shop owner was becoming rowdy and threatening the AAA driver. We have since received legal counsel and are pursuing a refund as their charges and actions violate the MA laws regarding police ordered towing services. Westboro PD really needs to reevaluate who they are contracted with as these people are completely unethical and unprofessional - nonetheless in dealing with people who have likely encountered an accident or potentially traumatizing situation that lead them to need a tow with police involvement! Side note- they didn't even have our correct names on the final invoice provided after nearly a week of having our car!
Marc Romain
May 26, 2022
Bob Miller
May 21, 2022
This is the MOST Unprofessional body shop I have ever experienced. Their work is Sub par, and when you tell them to look at the POOR quality, the owner gets all defensive, and want to fight with you Physically. My ONLY comment. STAY AWAY.save the headache I, and others before you went thru. Service: Body & Trim
Abigail Wood
Mar 04, 2022
Rick Muise
Sep 17, 2021
Elena Crowley
Feb 06, 2021
Judy Huynh
May 24, 2020
I am not one to write bad reviews but these people are unprofessional. Everyone there is rude from the ladies in the office area to the owner. Wow that one right there is another story. Clearly they don't care about customers or customer service. I guess if the owner is like that then his employees can't fall that far from the tree right? I wont be going here.
I'm the type to be up for small businesses because I work for one I know how it is. But that's fine I'll be taking my business somewhere else. Is it possible to give no stars?! That's what I would rather give, then to give them a one star.
I'm the type to be up for small businesses because I work for one I know how it is. But that's fine I'll be taking my business somewhere else. Is it possible to give no stars?! That's what I would rather give, then to give them a one star.
Nicholas Tavares
May 15, 2020
Philip Kittredge
Dec 19, 2017
David Femia
Nov 06, 2015
