Embrey's Customotive

Wrecker driver was a jackass, very rude and unprofessional. Refused to tow my vehicle to the destination I requested because "it's the weekend I ain't doin that" so now I'll have to pay them a storage fee. DO NOT USE THIS COMPANY Service: Car towing

Everyone I dealt with was helpful and friendly. I was here to clean out my car after a bad wreck. Not a fun moment for me but all my things were there so no complaints.

We used embreys for our auto accident repair last October. They did a great job on the work and provided clear communication regarding updates and delays. We then noticed months later that the hood would vibrate at high speeds and they were kind enough to look at it and fix it with no additional hassle. Would highly recommend.

I initially left a 1 star review for this company based on the poor service and rudeness I received on 10/23/22. My vehicle was involved in a crash the day before and was towed to this company. Because the accident occurred after business hours, the driver handed me a card and stated that I could pick up my personal belongings on the next day and the hours of operation would be 12-3.

I showed up to the yard at exactly 1200 where I was greeted by an extremely rude staff member. Maybe she was having a bad day, who knows, but the attitude and gum popping was uncalled for. I was simply attempting to retrieve my personal belongings. The woman began with telling me that I can't access my car unless I'm releasing to insurance, etc, etc.

After stating that, she went ahead and mentioned that regardless of the case, they are closed so she can't help. She proceeded to roll her eyes, pop her gum, and let me know that I could come back on Monday. I informed her that I was only there based on what the driver told me. She stated loudly and rudely "well Im on the phone with the driver now, and that's a lie".

I am an adult, I have absolutely no reason to lie. Nevertheless, my experience with this company was poor. After getting into an accident, this was the last thing I needed. I do appreciate the owner reaching out to ask why I gave a 1 star review and I hope this explanation clears things up.

On a Saturday at the car wash my alternator went out and the car was dead. They were able to make a plan within 5 minute of my calling them. The driver, Trey, had not been planning on working that day, but came in anyway. 20 minutes later my car was on the way to the shop. Very professional. I hope I don't ever need to, but if I did, I would call them again.

Quoted me $75 to tow my truck literally within eyeshot across the street due to a dead battery. INSTEAD, after me having paid that FOR THAT SERVICE, the rude driver pulled up to me, hooked up a jump pack, demanded I start the car, it started, and then said drive it to the destination I had paid to get it towed to in the first place. $75 for a jump. Mind you, all this took place within like 6 miles of their HQ. Way too inflated Did not honor their deal Rude and unprofessional

My car was towed on a Saturday because of a car accident. The tow driver didn't give me a card or a piece of paper with any information. I should have had it towed to my house. Hindsight is 20/20. Tow yard was closed on Sunday so I couldn't get any information. Had to call Fayetteville police to get the tow yard information. Called Monday morning, I was told the amount was $173 to get the car.

I couldn't get car out on Monday. Came in Tuesday morning, the cashier told me the amount was now $270. What?! How did it go up that much?! In 1 day. So I was charged for 3 days storage, 2 clean up fees, a $39 admin fee after 3 days.mind you, the yard was closed on Sunday and the actual tow. I paid it, but realized I shouldn't have been charged 2 clean up fees, $22.50 each.

They gave me a refund for that after I pointed it out. Eventually I got my car out and they did waive an additional day of fees. So I will give them 1 star for that. I literally cried trying to get my car out because I was overwhelmed and have owned this car 13 years and never thought it would come to this. Lesson learned, have collision coverage, or AAA coverage for towing or just get your car towed to your house. Never to a tow yard if you can help it.

Very professional staff dealing with my totalled Audi R8. Highly reccomended these folks. Great service and communication from a blonde lady at the front office.

I had a great experience with Embrey's. We came in for an estimate after hitting a deer and having complications with our door. The front desk staff was kind and helpful. The technician came out to examine the damage and fixed it on the spot for no charge. It ended up being a very quick fix but it was the professionalism and kindness that will bring us back to Embrey's for all future needs.

They do a great job every time I have a car issue. My whole family uses their services and are never disappointed. I appreciate the fact that they will answer all my questions thoroughly. And they help me make the best choice with my car if they can't fix it in shop.

They helped.me out in a bad situation. Very nice and easy to deal with. Helped my husband get all my belongings out while I was recovering and walked me to my car to see the damage up close before the insurance company came to take it away.

An elderly friend of mine, 82 years old, accidentally took a wrong turn and went up the sidewalk and her car became "stuck." She called the police because she was afraid to back up into traffic, and the police called Embrey's Towing. The man from Embrey's assessed the situation and told her it would be between $130-150. My friend told him alright, to proceed.

She is on a very tight budget but she knew her insurance would pay $100. After the tower got her car situated where she could drive, he went to charge her card. He handed her the charge receipt and started to walk off. My friend saw the charge for $200! Highway robbery! He thought he would get away with it - did not even tell her he was going to charge her the $200. She called the company when she got home and they told her there was nothing they could do. DON'T USE THIS COMPANY'S TOWING!