Interstate Repair Service

Whew, yikes. They overcharged towing my RV by 2 hours. I called them the next day (today) and just got off the phone. I was originally quoted a price of $185 per hour, and I was ok with that. It took them almost exactly 3 hours to get my RV and bring it to my house and unloaded, even after airing up a flat tire (they told me after this happened, I wasn't aware it was flat).

I have timestamps in my phone from them calling me when they were getting ready to pick it up and then when they got close to my house. They charged me for 5 hours. So I called, thinking we could easily work out the misunderstanding, but they got really hostile and nasty almost immediately. They said I had to pay to get their wrecker back to their business, which I didn't know at all.

And originally I thought maybe that was a common thing and I didn't know, but my husband had been listening when I hired them and he told me they clearly said from pickup until disconnect. And even still, if I paid them to get back to Knoxville, I was still overcharged by an hour. And at $185 per hour that is a chunk. So over the course of the 23 minute phone call I was cussed at, insulted, and talked down to.

Finally I had to just tell them that I would dispute the charge with my credit card company. It's ridiculous. I highly, highly recommend you go to another towing service if you can. These people are crooks and I wish I had called anyone else.

We are on vacation camping in GSMNP. We were driving on a scenic loop in the park when we cut a corner too close and hit the side of a small wall. It immediately blew the tire on our camper van. Fortunately, we were able to pull to the side of the one way, one lane road. It was pouring rain with mud and boulders around the back tire so no safe way to change it. Called AAA and they sent Steven out.

He was absolutely wonderful. He got our van on his flatbed truck and got us safely the rest of the way down the narrow road. It was too late to get it fixed so he drove us to Walmart in Sevierville so we could buy two tires in the morning. He even helped get the very large storage box off and back on the van when unloading our van. He was professional, very nice and so helpful. We are far from home and he made this mishap on our trip so much easier. I would highly recommend him.

Very quick, professional service. Had a transmission fluid leak on our VW Rialta RV. They made a service call to our location. Arrived and fixed the issue quickly. Both mechanics, Adam and Steven, were friendly, professional, and knowledgeable. Very impressed with this company and grateful for their quick service. Would definitely recommend!

Interstate really came through for me and my family. I highly recommend them for your automotive needs. They are professional and dependable.

Interstate repair is by far the best RV repair Iv ever had work on my motorhome. Iv delt with a few other companies but I felt comfortable and right at home like I had no worries and got me back on the road the same day. Jack, Adam, Tammie, Nathan, Steven, and Jimmy are by far the best. I give them 10 stars but it only had 5. Services: Electrical, Battery, Brakes, Auto engine diagnostic

We couldn't get our RV started. They came out quickly and fixed the issue. They were professional and personable and we would use them again if we ever have another issue. I give them a 5 star.

Our 36ft RV broke down on the side of busy I-40 with limited room in relentless pouring rain. The huge 18 Wheelers were not moving over and flying by us. We were terrified. By the time our Ins company connected us with this terrific company 3 hours passed. The two gentlemen in the tow truck were extremely competent and reassuring. They towed us to their shop in Knoxville and allowed us to hook up to power overnight. The next morning they quickly identified the problem and we we on our way! They are true professionals. We won't forget it.

After hitting a culvert while towing my travel trailer I contacted Interstate Repair. They came to my location, got the camper ready to tow and towed it to their shop. They worked with my insurance and did the repairs professionally with speed and accuracy. Thank you so muck Jack, Jimmy and Tammy for a job well done. If I could rate you guys 20 stars I would!

They were Excellent. Re routed a truck to come help us when they heard we were stranded for 22 hours. Looked at all the tires and found another 1 with a broken belt. Thank you Jack!

We were traveling in our Rv on I-40 thru knoxville when the brakes failed. I was able to get rv onto shoulder safely. I immediately called the good sam number for roadside assistance for a tow. 3.5 hours later, nothing, yet we had spoke to tammy at interstate as she had a tow truck ready to go as soon as good sam approved the.claim. Nothing happened so i was able to limp the 7 miles to them. Arrived at about 3 p.m. and they started checking parts and working to obtain.

Long story short, 4 calipers, 4 rotors and pads and we were back on the road at 5 p.m. the next day. Coach is 15 years old workhorse chassis and parts are hard to find. Jack did a great job along with his staff to get us back on the road. I knew the brakes were ready to go, and they did. Was glad that interstate was available. Small, local shop, charged a fair price for alot of work and parts.

I told my wife what i thought it would cost us and i was within $10. It's damn hard to find anyone to work on an rv chassis, and even harder to find one who knows his stuff. Jack does! Dont believe the reviews from people who think fixing an rv is the same as fixing a toyota corolla, because it is not the same thing. It sucked we had brake issues, but we made lemonade out of lemons. Thanks Jack and Tammy for your help!