Tuffy Auto Service Center

Very good people they are fast good customer service make sho they help u with what u ask for they will allways have my Business Service: Oil change

I take all my vehicles there they are very reasonable take care of your vehicles.

So Friday I called around to numerous auto shops and no one could get me in until next week! I called Tuffys and they told me to bring it in now, so I did they looked at it right away and had it fixed the same day! The customer service is outstanding Brittany was soooo helpful! So yesterday my car starting shaking again so I took it back and again Brittany went out her way to make sure she could do what she can for me! It was expensive but convenient so it was worth it for me! They got everything straight for me and I am highly satisfied with this company! Thank you all for great service!

Did Poorly! Came in to get my exhaust fixed & left with a MAJOR GAS LEAK! They broke the metal connections on the fuel sender unit and didn't even tell me. I lost over 3quarters of fuel & still couldn't get the exhaust fixed! On top of that they won't even reinburst me for my fuel! I drove 2 1/2 hours with not even a drop of gas hit'n the ground before I got to Tuffy's!

Several years ago I purchased a Car Care Club card through Tuffy Auto Service centers at this location and paid $100 for the service card. Part of this service card included 4 oil changes. I went in this morning to have an oil change done, and the owner of this business said he would not honor this service card. He explained that he bought the business in 2020, and that the card was purchased from the previous owner of the business.

He said that he did not want to take on this expense that the previous owner had incurred. I pointed out to him that the card had no expiration date and was under the umbrella name of "Tuffy Auto Service Center". I also pointed out that I was a customer that had brought in my 2 vehicles since 2017 and did he really want to lose a customer over not honoring an oil change.

He again said he would not honor it. As I walked out the door, he offered a 10% discount. I just kept walking. In my opinion, 1) he should have honored the Tuffy Service card irregardless of when I bought it, and 2) it makes better business sense to not dispute a $30 oil change instead of losing a valued customer. This was a lose-lose situation for both!

Critical: Professionalism, Punctuality, Quality This is the worst place I have ever dealt with. They gave me at least 8 different dates my car would be done. Instead of being honest, they just didn't have the skills to do it. Held me up for months! Still tried to charge me. DO NOT believe what they say, worst array of inept, liars I have ever dealt with. Service: General repairs & maintenance

Tried to charge me over $500 to replace my thermostat. I called around and found that most mechanics would charge me half the price. When I refused the service over the phone, they became very rude and insisted I pay over $119 for "diagnostic." ( The price for diagnostic changed three times while I was speaking to the owner.) The new owner laughed in my face and told me he was the best technician in Richmond. NOT EVEN CLOSE. DO NOT GO HERE. My entire family has used this location for over 5 years. NO MORE!

By far the worst auto repair shop I've ever used. I was charged for services i did not approve and was told all repairs would be completed in one day. I waited 3 days in a row and wthe car would be finished and had to continue to leave my car there at closing time. Overall very unprofesional service for more reasons then I have time to list. If you value your time and hard earned money then don't have your car serviced here.

I went for inspection and they told me my ball joints had to be replaced I had to take it somewhere else and the boat joins were good

I had went to here to get a magnaflow muffler that I had bought to be put on. I dropped it off and left. 20 minutes later I get a call with my quote of 346.97 to have a muffler that I provided put on the truck. I declined the service because that is a crazy number for a service that involves at most 2 hours of labor and $20 worth of supplies. I came back to pick up my truck and after I had come back a employee said he could do it for $250 now your saying you can do a lower price after I had already come back?

I still declined and tried to get him to do it for $200. He then began to explain that it comes with a lifetime warranty but on the estimate it says 12 month or 12,000 mile warranty. He said that it would be installed correctly by a professional. Is this how "professionals" take care of their customers? I was then given a bill of $20 for a inspection fee.

I didn't like it but I paid it just to be done dealing with it. I then walked out and realized my truck had not even been moved from the spot that I had parked it in. What is this 20$ fee for? Walking out to look at it real quick?