Your shop with hazzle free - responsible repairs that are done right the 1st time! Imperio's owners and operators are Rene and Debora Alvarez achieved their life long aims dreams in this family owned business. Imperio has always strived to become one of the top ten collision repair shops in Dade county.
Reviews (10)
Alexandria Mae Ashley
May 06, 2022
I had an amazing experience with Classic Collision in Doral. The employees were extremely kind and helpful during this process. I had a shattered quarter window and dent above it, and they made my car look brand new. I was able to get my car back in fewer days that expected based on the estimate and it was a very simple process. Additionally, when i went to pick up the car it was washed and detailed- I was very impressed and highly recommended to anyone!
Ricardo Delgado
Feb 15, 2022
The paint on my car doors were literally pealing away after three years from a bad paint job done at a different shop. Geico asked me to take the car to Classic Collision Doral, and they corrected the horrible job done by the other shop. The car finally looks good again and the job was done correctly. Thank you Michel and Steven. Service: Painting
Pink Freud
Nov 13, 2021
Excellent and timely. From the receptionist to the gentleman that went over my car with me when it was ready. This is the shop my insurance recommended and I am glad they did. They also did a few other minor 'touch ups' that were no extra charge. Highly recommended 10/10! Services: Body & Trim, Painting
Pavan Kommareddy
Sep 21, 2021
The worst service experience i ever got. I paid them for bumper cover and engine splash guard replacement for my toyota corolla. They didn't even fix the right screws. My bumber cover fell off on road. Even the engine splash gaurd is coming out just 20 days after the repair. They took whole week to do this irresponsible job. Changed my appointment twice. Please avoid this if you want good service.
Marianela Cruz
Aug 26, 2021
This body shop should be audit immediately! They keep your car forever to "fix it" and then when they finally ask you to pick it up something will be broken (SOMETHING NOT RELATED TO THE PREVIOUS DAMAGE). Juan Prestamo o Joe Rodriguez will ask you to leave your car AGAIN stating they will pay you a rental car with ENTERPRISE (that one that is located next to them) but SURPRISE SURPRISE: Enterprise will charge you with the service not immediately but months later.
In my case everything took place last February and last June I was charge by Enterprise with the total cost of the rent. I called them to ask why? EVEN WHEN THE DOCUMENT I SIGNED STATE CLASSIC COLLISION WILL BE THE PARTY RESPONSIBLE TO PAY and an employee named Aron told me since Classic Collision did not pay that service, they had to charged me because SOMEONE HAS TO PAY FOR IT.
I called to Classic Collision and spoke to Joe Rodriguez who very unprofessional just told me he needed to review if that story was true. C'mon! He asked me to sent several documents to prove I was charged AND OF COURSE I DID NOT RECEIVE ANY RESPONSE FROM HIM AND I AM PRETTY SURE I WILL NOT SO BESIDES ALL THE TROUBLE CLASSIC COLLISION CAUSED ME IN THE PAST I HAVE TO ADD ONE MORE: I PAID FOR A RENTAL CAR I DID NOT ASK but they offered for made me return my car to that body shop.
I am pretty sure a lot of people has been in the same situation and maybe they have not realized about it and my husband is just the perfect example (BECAUSE YES! WE HAD TO RETURN ON MARCH AGAIN FOR MORE TROUBLES WITH THE CAR AND AGAIN JOE RODRIGUEZ OFFERED A RENTAL CAL WITH ENTERPRISE) and it was until this week my husband noted the charge from Enterprise in his credit card when I told him what was happening.
I tried with BOFA to reverse the charge but since "there was a real service with Enterprise they did nothing". So please, if in the past you were offered by Juan Prestamo o Joe Rodriguez a rental car with Enterprise go and check your bank statements because for sure you will see you ended paying for that rental you did not ask! Can you imagine all the money Classic Collision and Enterprise is taking from all the customers in the exactly same way?!
Very lucrative, do not you think? And please noted all the time I waste due to the negligent service. Besides let me tell you this: back in February the initial estimate from Infinity to repair my car was $2'000 and at the end Classic Collision took from the insurance company more than $14'000. Jump yourself into the conclusions
In my case everything took place last February and last June I was charge by Enterprise with the total cost of the rent. I called them to ask why? EVEN WHEN THE DOCUMENT I SIGNED STATE CLASSIC COLLISION WILL BE THE PARTY RESPONSIBLE TO PAY and an employee named Aron told me since Classic Collision did not pay that service, they had to charged me because SOMEONE HAS TO PAY FOR IT.
I called to Classic Collision and spoke to Joe Rodriguez who very unprofessional just told me he needed to review if that story was true. C'mon! He asked me to sent several documents to prove I was charged AND OF COURSE I DID NOT RECEIVE ANY RESPONSE FROM HIM AND I AM PRETTY SURE I WILL NOT SO BESIDES ALL THE TROUBLE CLASSIC COLLISION CAUSED ME IN THE PAST I HAVE TO ADD ONE MORE: I PAID FOR A RENTAL CAR I DID NOT ASK but they offered for made me return my car to that body shop.
I am pretty sure a lot of people has been in the same situation and maybe they have not realized about it and my husband is just the perfect example (BECAUSE YES! WE HAD TO RETURN ON MARCH AGAIN FOR MORE TROUBLES WITH THE CAR AND AGAIN JOE RODRIGUEZ OFFERED A RENTAL CAL WITH ENTERPRISE) and it was until this week my husband noted the charge from Enterprise in his credit card when I told him what was happening.
I tried with BOFA to reverse the charge but since "there was a real service with Enterprise they did nothing". So please, if in the past you were offered by Juan Prestamo o Joe Rodriguez a rental car with Enterprise go and check your bank statements because for sure you will see you ended paying for that rental you did not ask! Can you imagine all the money Classic Collision and Enterprise is taking from all the customers in the exactly same way?!
Very lucrative, do not you think? And please noted all the time I waste due to the negligent service. Besides let me tell you this: back in February the initial estimate from Infinity to repair my car was $2'000 and at the end Classic Collision took from the insurance company more than $14'000. Jump yourself into the conclusions
Lissette Gonzalez
Apr 30, 2021
Worst experience after a collision. Employees are very unprofessional. A vehicle is a need and not a luxury. As a paying consumer make sure you steer away from this body shop. Customers should feel protected and comfortable with any service. This company failed to accomplish the reason my car was taken there to begin with. Any insurance working with this company should audit the shops repair and service and recommend another body shop to their clients. Hopefully someone can read this review before thinking of taking their car to Classic Collision of DORAL.
Rick G.
Jan 27, 2021
Alejandro Fernandez
May 21, 2019
Had an accident and brought my car to this shop since it was certified by my car manufacturer and worked with my insurance directly. Drop off was smooth. They did a good job keeping me updated via sms throughout the time they had it. They did take a bit to repair the car but I did not rush them as I rather have the work done well over fast. Well either way this was not the case.
The paint job was great but the reassembly was very shoddy. They put a new OEM bumper but failed to align it with the emblem and grill. When pointed out they said they would fix it and call me back to come pick it up. After 4 or 5 hours I get an email saying they were able to fix it. I show up and it was exactly as before. When pointed out again, the employee stood his ground on that being up to "factory standards".
After several minutes of arguing it became clear they were not capable of rectifying the situation and I had to leave with the car as is. Safe to say I won't be returning or recommending this shop to anyone. "Repairs that are done right the first time" should definitely not be the slogan. If you love your car like I do and expect attention to detail avoid this place.
The paint job was great but the reassembly was very shoddy. They put a new OEM bumper but failed to align it with the emblem and grill. When pointed out they said they would fix it and call me back to come pick it up. After 4 or 5 hours I get an email saying they were able to fix it. I show up and it was exactly as before. When pointed out again, the employee stood his ground on that being up to "factory standards".
After several minutes of arguing it became clear they were not capable of rectifying the situation and I had to leave with the car as is. Safe to say I won't be returning or recommending this shop to anyone. "Repairs that are done right the first time" should definitely not be the slogan. If you love your car like I do and expect attention to detail avoid this place.
Carlos Garcia
Oct 28, 2018
What an impressive operation. I took my Lexus ES 350 in to have them repair the antenna fin on the roof which was knocked off when my wife backed up into the garage door at our house. They did a fantastic and very detailed job buffing out the scratches and replacing the parts. The owner, RENE is very attentive and makes you feel at home. Just a fantastic experience all the way around.
Angel Wagner
Nov 01, 2017
Imperio Auto Body & Collision, should set the standard for auto repair facilities, there service is outstanding and there attention to detail is awesome, They fixed my 2015 lincoln MKC they did a great job and before schedule due date, very professional and the girls in the front are great. Thanks Stephanie and after my wife got a total loss in her car i didn't hesitate to take it to Imperio Auto Body & Collision
