Our goal is to look out for your best interests and do the best job we can for an honest wage. We're not out to present a polished image, but to build a trusted personal relationship where you can feel at home. Repairing modern cars is flat-out expensive, but because we really do "look out for your best interests, " we will likely save you thousands of dollars over the years.We don't use the typical sales quotas, goals, spiffs, bonuses, or other tools to drive sales. Our service recommendations are based solely on the safety, performance, economy, and reliability of your vehicle, tempered by our understanding of your desires, preferences, and current situation.
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Services
CarScope started out in 1988 as Revive-A-Car, a mobile repair service that made "house calls." A few years later we moved into a rented building and operated for several years at 458b Battlefield Blvd. In 1997, we were blessed to have a dream fulfilled by building a shop beside our home on Bells Mill Road.
Engines need regular repairs (not to mention maintenance) long before their main internal parts are worn out. We can help you keep your engine going, and even replace it, should that be needed. The cooling system is vital to your engine's operation. Without cooling, the engine is gone. Cooling system leak repairs commonly include radiators, water pumps, thermostat housings/gaskets, heater cores, and hoses.
We take the time to know the best course of action is before recommending transmission work. What does that mean? It means we won't sell you an entire transmission if all it really needs is a sensor. As we implied above, we've been able to get our customers "out the door" with less money spent by repairing a transmission problem without replacing the whole unit.
Mufflers and pipes do "wear out, " get rusty, and break down. It's a pretty tough neighborhood in the exhaust pipes and muffler. A lot of heat, corrosive chemicals, moisture from condensation; and the parts are relatively thin. Not to mention road water and even salt if you get snow. Discount muffler shops usually use generic or economy parts, or straight pipes, and custom bend them in the shop. This does keep the cost down, but often the quality or thickness is less. We use only high quality "factory fit" parts that we expect to last.
Reviews (11)
Kimberly Haggard
Feb 06, 2021
I am not an engineer of any kind--I know very little about cars and I know even less about fixing them or what said fixes might cost. That being said, if I were to take my car into a big-name car shop, the chances of them taking advantage of my lack of knowledge are very high. With CarScope, I brought my car in with no idea what was wrong with it. Lights were going on and other such nonsense. Turns out, there was more going on than just the lights due to some less than professional work that had been done previously. CarScope took care of my car professionally and thoroughly.
They called several times during the experience to make sure I understood what was necessary and what could wait till later. They went above and beyond in their service. At a big-name shop, I would have probably spent an arm and a leg for the repairs and maintenance. But CarScope is more than fair. They make sure you understand what you are paying for and why it costs that much. I am very pleased with my experience and will likely go back if/when I need to.
They called several times during the experience to make sure I understood what was necessary and what could wait till later. They went above and beyond in their service. At a big-name shop, I would have probably spent an arm and a leg for the repairs and maintenance. But CarScope is more than fair. They make sure you understand what you are paying for and why it costs that much. I am very pleased with my experience and will likely go back if/when I need to.
SetH Zop
Feb 02, 2021
Fred Augustin
Oct 23, 2020
Readingfann
Jun 03, 2020
Amy Kirk
Feb 04, 2020
Spencer Hull
Dec 12, 2015
The care and skill level that this team delivers is unmatched, We've been bringing both of our vehicles, a Buick and Volvo, to CarScope for a few years now, and they are consisitent with their estimating and communications, There are no surprises with this team and they fix the problem(s) right, the right way with quality parts. It's nice to be served with honesty and integrity. We highly recommend Carscope.
Jordan C.
Sep 15, 2015
Where to start? Daryl and the team were so thorough with my Jetta! There is something to be said about family run businesses. It was evident they are looking for lifelong customers and excellent experiences. I have been to other "honest" mechanics and shops who were just that: honest; however they were not patient and they put no thought into the customer's experience nor did they communicate clearly like the team at Car Scope does! I will continue to take my cars to Daryl. And I won't think twice to refer anyone!
Jeannette Jacob
Mar 16, 2015
We have been bringing our vehicles to CarScope for years, and have always been very pleased with the service. This is a family-operated business run with integrity and excellence. CarScope is not a "cheap" repair shop, but cheap auto repairs can be disastrous (especially for folks like us who have little automotive knowledge). CarScope does excellent work at fair prices, and if anything isn't right you can bring it back and they will keep working until you are satisfied.
We trust the Hicks family; over the years, they have never led us astray on work that needs to be done. We strongly recommend this wonderful business. Brad Jacob, using my wife's Google account. :)
We trust the Hicks family; over the years, they have never led us astray on work that needs to be done. We strongly recommend this wonderful business. Brad Jacob, using my wife's Google account. :)
Wendy Wendywhy
Jul 08, 2013
Darrell at CarScope warned me that my friends' diagnosis of my cars' problems may not actually be correct but to bring it in and he would fix what was causing the vibration in my tires as I drove. He was right! He took me on a short test drive and identified the problem quickly. He gave me a few options that would fix the car both for long term or short term fixes.
He helped me to understand what was happening every step of the way. Every one there at CarScope is helpful and pleasant to deal with. I am thrilled that my car was fixed so excellently! Darrell even fixed my dripping windshield so it only rains outside my car now : I highly recommend CarScope to anyone who needs service.
He helped me to understand what was happening every step of the way. Every one there at CarScope is helpful and pleasant to deal with. I am thrilled that my car was fixed so excellently! Darrell even fixed my dripping windshield so it only rains outside my car now : I highly recommend CarScope to anyone who needs service.
Johnny Chacon
May 30, 2013
Took my jeep there to have the waterpump replaced. I recieved the best service I had ever gotten since moving to Virginia. They were completely honest about the work that needed to be done to my car. They even pointed out a few suggestions to consider doing in the future. On top of the quality service, the employees were very impressionable in a good way.
Jobie Speck Ginger-Headed Jester
Jul 29, 2012
After I removed and installed my water pump and belts on my own the timing seemed a little off on my Jetta. I was recommended by Merchant's Tire to CarScope because they didn't do timing there. I am so glad that I got that referral. Daryl personally checked out my car and agreed to adjust the timing for me at a very reasonable rate. I was given a ride home and when my car was ready Daryl picked me up in the evening to make sure I had my car that night. I was very impressed with the personal care that I received at CarScope and am relieved to find a reliable shop in Chesapeake.
