Auto Safety House

My experience at Auto Safety House in Phoenix was incredibly bad. To make a long story short, I did everything they asked. I showed up to my appointment early. I waited for a status call that never arrived. I called my service writer the following day and endured a snarly response. I attempted do get help from the service manager. He never called me back, but he told the service writer to call me and tell me to pick up my Airstream trailer and leave.

I was fired by Auto Safety House in Phoenix for doing nothing but what I was asked! I wanted to be a loyal customer. As an aside, I drove three hours each way to get service on my Dexter axles because of my previous positive experience with the Tucson location and because of the generally positive reviews I found online for this business. Based upon the way I was treated by Auto Safety House, I would advise other potential customers to completely avoid this business. They were good before, but things changed. They are now awful, and nobody in upper management seems to care.

Everyone there was very informative and helpful on what we needed. We have older hub's on the boat trailer. We were taking the boat to the lake, to test it out and 15 minutes of driving, the tire on the boat trailer came completely off. I looked at the hub and noticed 3 bolts were missing and the other 3 broke off and all 6 lug nuts missing. Had to have the boat trailer towed. That really sucks. We decided to replace the trailer hub's for new one's. So it wouldn't happen to the other side when traveling with the boat.

Very helpful knowledgeable staff. Took care of me for replacement leaf springs for my 5th wheel toy hauler and bronze bushings, everything in stock! Thanks very much

It's still Auto Safety House. Great place for anything truck and trailer parts.

I needed a new ball and mount for my trailer and didnt really know what I needed. All the guys I worked with were incredibly knowledgeable and helpful and helped me get a perfect fit.

Lifesavers! We needed new straps on our car tow dolly. We were traveling on East 10 from Phoenix to Tucson. We kept checking our straps on our car tow dolly every 50 miles. They kept working their way loose so we needed new ones asap. Andy found a set for us. Robert went out of his way to get one of his techs to change out the ratchets. Thanks so much!

I know things during the pandemic has placed things on back order but these guys try hard to order and get you the things you need asap.

This place has everything! But be willing to wait in line for 30 plus minutes! With 1 person in front of you to have the cashier let you stand in front of him for a minute before he says he's closed . Then the other guy is still with same guy? I put my things down on shelf and just left! But in and out at home Depot 10 minutes

I've been using ASH for a little over 40 years. They have been mainstays. Troy in service is top notch & knowledgeable. Parts guys can always find what you're looking for.

Thank you ASH from One Big Party Bus. I really appreciate your honesty on my AC unit. I can't thank you enough for quick and cost effective turn around allowing me to keep the bus going. I will never go anywhere else and will continue to highly recommend your services to everyone I know.