RT Towing

Called them to get pricing to tow my vehicle. The lady that answered was extremely rude and wouldn't provide me a price and requested a picture before giving me a price. I asked her for a ball park price and she literally said I can't do that and hung up the phone on my face (as I was trying to ask her another question). Very unhelpful, rude and wouldn't ever call this place back for help (especially if that same lady answered) Called a place down the street and they got me set up in literally 3 minutes without a picture and with a receptionist that actually knows how to speak to you with respect.

Thank you RT Towing for a good job! The driver arrived within 40 min and filled up my tank with the right gas. Service: Fuel delivery

They were the only company willing to tow my motorcycle from La Honda. My first price was $295. Then I was called back and told they mis-calculated the distance and the tow would be $550. When the tow tech arrived he did a very good job at protecting the motorcycle for transport. When I arrived home, the charge was $660. This is almost criminal price gouging.

We have AAA as car insurance and them giving us grief about towing my husband's business truck we decided to pay out of our pocket to this one company. I called asked how much it would be and how long of time they said approx $115 and 40-60 min. Well that all became over 2.5 hours after and I had called them to say that I would be paying credit card They decided to collect cash from my husbands worker who hardly has cash with him.

When they arrived I came out stating why did they collect cash when I was going to pay credit card for our records and I said pls return the money back and I will pay credit card, we'll it because a huge problem and argument that after all I got charged $158 after I was told a different amount and waited so long. Office girl was so disrespectful and not helpful at all not professional whatsoever. Pls pls I'm being honest CALL ANOTHER COMPANY WITH MANY MORE YEARS OF EXPERIENCE.

They did a good job and were easy to work with. The price was significantly different then the initial quote. They towed my vehicle 1.1 miles. They charged over $200.

I just got a 30 mile tow from a freeway off ramp straight to my garage in SF. Carlos was friendly and did a great job making the service as simple as possible. Fast service, good quality and care for my truck, they deserve more than 5 stars.

This is 5-star service. From beginning to end, you feel like someone cares about you. Had a flat on the side of the street and called this service they arrived quickly, and tow my car and brought it to the near tire shop. Friendly, Professional, and Prompt. Couldn't ask for better service. Thanks for all your help! Services: Car towing, Tire change

First I'll say the driver was pleasant and easy to work with. However, there was a massive delay in his arrival, and when we called to follow up for an ETA, we were told 5-10 minutes though it ended up being OVER AN HOUR passed that. In addition we were charged $100 dollars over the phone quote. And to clarify, there were zero complications, the whole transaction took 20 minutes, tops. $242 dollars to move a car THREE BLOCKS. That's just gross. I most certainly won't be calling this company again, nor would I recommend using their services. TO ANYONE.

Waited over an hour for tow. Cancellation fee was $50 if you guys are curious. One star because at least they picked up at 8pm. Lots of long holds too.

Honestly the rudest towing experience I have had in over 4 years. Starting with 3 wildly off ETA estimates. I called 45 min into the one hour slot and was told 15min, 35 min later was told 7min, 30min later was told arriving now, and only 8min later, almost an hour late after a 1hour appointment window (so I waited 2 hours), tower showed up. No greeting, no apology, rudely got to work. Was going to start towing without first removing the handbrake, which I pointed out to an annoyed look.

During the ride, driver loudly talked on the phone with buddy about personal stuff. Then when we arrived he charged me $200 instead of the $135 quote. Got extremely disgruntled when I complained and cut me off repeatedly without space for a civil conversation and then started talking with a colleague on the phone complaining. He ended up driving off without charging my card and did so from file later for $150. Could not have been worse.

The tow truck driver was very nice. They contract out however. I paid $250 for a tow for less than 5 miles. Every other tow company I have used is $130 even for a tow much farther.

Terrible rude service. I stuck with my bike's battery died and called them. It was a stress. I asked for a quote for jump-starting, but instead a girl insisted on providing my first and last name (even before asking about my location). I said I'll provide my personal info after I get a quote, and they just hanged up! You guys should learn how to talk with customers, especially with customers in trouble.

Thought I was supporting a local business when I called them, but I got a truck sent from another company in Cupertino. I ended up paying $150 for a 3.5 mile tow as a result. Perhaps this was because it was Saturday evening, but I made sure they offered 24/7 service first. The driver was very friendly and helpful, but he was not from RT.

This towing company is a joke. I called at 11:30PM and they gave me an ETA of 45mins of less. I am still on the road as we speak and it is 01:53AM. We've called MULTIPLE times and they are not answering. They are giving us the run around. After the 6th attempt call, someone answers and they don't answer our questions as to where they are.

They are over talking us and having side conversations. They still could not tell us where they are. They told us ETA 20 mins and this was at 1:00 AM. No tow truck and its now 1:45AM. We called again and after the 4 attempt to call someone answers and then says 10mins. We ask where are they? He says "I don't know the location". How are you going to give us an ETA if you do not know the location.

It is now 2:00 AM, still no tow truck. We call again and reach someone after the 3rd attempt call. We ask the ETA and he does not answer our question, we are getting very upset at this point and tells him that we are going to have to call another company, he straight up says "okay" and hangs up. This company is a STRAIGHT UP JOKE. How do you feel knowing at the end of the day this is how you treat customers who are stuck on the side of the road?

No updates, inaccurate ETAS, allowing them to wait 3 hours and still nothing? Why even have a 24/hr towing company if they do not meet expectations? They clearly do not take their job serious. I DO NOT recommend this place to anyone. DO NOT allow this place to be your go to towing company. They will give you the run around and not care about your situation. This place a joke.

Service was completed without a problem, but it seems that the dispatch staff I talked to on a Saturday is over-worked. This is a verbatim response I received when I asked for a status update: "90 MINUTES FROM 1030 IS 1200. PLEASE CALL ANOTHER COMPANY IF YOU NEED FASTER SERVICE YOUR CAR IS NOT IN AN EASY AREA" Yes, she used all caps. That would be very irritating to hear if stranded somewhere. Be warned.

Called them because of their rating last night I had a blow on a Right tire not sure why it took them 21/2 hrs to get to my distress call most times 1 hour?. Office stall was friendly and professional along with driver. Jose very nice guy!. Very knowledgeable and professional. I would have given them 5 stars if I didn't have to wait so long.

I had a great experience with RT! I called a few towing companies for quotes and they were by far the most economic company around. RT got to my house under an hour and performed the most professional tow service I have ever had. All I can say is I am very grateful and would highly recommend RT towing for all your towing needs.

I am amazed from their costumer service! It's never pleasant to call a towing company but RT towing was the best. Great price, very careful driver and did an amazing job unlocking my car and at the end I need it a tow. The driver load my car very careful. Will defenetly call this company if I need it again.

RT towing is truly number one towing services you can find in Redwood City The driver was very friendly and he was professional i'm recommnded his services to everyone who need a tow

I had a great experience with RT! I called a few towing companies for quotes and they were by far the most economic company around. RT got to my house under an hour and performed the most professional tow service I have ever had.All I can say is I am very grateful and would highly recommend RT towing for all your towing needs.

Amazing, friendly and fast service! I will defiantly will be using RT for all my emergency auto needs!

Great customer service - arrived very quickly and unlocked my car. I would definitely use them again!

Best towing company, very Professional starting from the dispatch lady to the driver. Driver arrived on time and gave me a tow and was very nice to even drop me off to work, since I had a very important meeting and I was late already. Thank you RT Towing

I call around for a tow and this company was one of the best on the price and very friendly. The truck driver arrive to me very fast and was very careful loading my car and really knowledge. If I ever need a tow For sure will call this company again.

I am amazed from their costumer service!! It's never pleasant to call a towing company but RT towing was the best. Great price, very careful driver and did an amazing job unlocking my car and at the end I need it a tow. The driver load my car very careful. Will defenetly call this company if I need it again.