Napa Autocare Collision Center

Mcm Towing & Recovery insurance was fantastic. Their stuff was great and very helpful, They are very easily safe my broken car and repair quickly. Thanks a lot!

I am so satisfied Mcm Towing & Recovery insurance. They were very good service and easy contact. Amazing.

The service was very fast and good. My car was in a bad situation and needed to be towed immediately. I called them for service and the driver was on there only on ten minutes. So, I was a good experience. Service: Car towing

They came quickly but were very pricey for the distance I was being towed and the driver was not very friendly at all.

Their drivers like to ride all up on your behind! As a Class A cdl holder who drive bigger than these trucks. It is illegal to be that close to the car in front of you in a CMV! My daughter was driving and this truck almost hit her when she was stop legally at a stop sign by going around her in the left turn lane trying to cut in front and then this was at a stop light a mile or so away from first interaction!

You drivers need to learn the law and stop trying to push other drivers out of your way cause u need to get somewhere 10 second earlier! I was unable to get the actual truck number but was headin south on 314 about 11:00 to 11:30 this morning!

Me being pregnant and my fiance recently got in an accident THAT WAS NOT OUR FAULT and totalled the front end of my car and this service was not helpful at all instead of helping we completely got ripped off and were charged 400 dollars to get our crashed car back home they should be ashamed of themselves for working for a place that rips people off during their time of need. I feel for anyone who has experienced what we experienced or worse

Critical: Quality Picked up my vehicle and it was stripped. They tried saying that's how they found it! That's not what the cops reported to me when they found it.

I am new to the state and now feel like this state has taken me to a 3rd world country instead. I am used to getting an estimate for services before working on my car--no such thing here. Then every request is an add on cost like tire rotation, even type of oil for LOF. I am used to having 3 different levels of service available, guy at the counter says they have the same, but does not explain it or show any proof of such a thing.

Their service for LOF starts at $54, when I am used to it starting around $20. They don't offer much of anything with the LOF such as a safety inspection which comes standard in CA, the tire rotation usually comes with the standard LOF as well in CA. There is so much info on their digital sign above the desk that it is difficult to read. The floor once you walk in the front door looks like it has not been cleaned in at least a week.

They could have at least picked up the empty plastic drink bottle on the floor under one of the very uncomfortable chairs. I was there at 9am, it could not have gotten dirty in less than an hour open for business. I had to pry pricing info out of them. I had stopped by earlier in the week to let them know I wanted windshield wipers as well, so they could order them, but no such initiative.

I am still without my rear wiper that they supposedly ordered and would get in 24hrs. If they ordered it, or even got it they still have not let me know and it has been a week. Is there even any such thing as customer service or attention to detail any more? The service of LOF that they did do was less than an hour and the check out gal did give me a AAA discount. Very close to my house, but a great deal left to be desired as a top notch service place.

Excellent excellent customer service and expert repairs! We recently were driving though the area on a road trip when we experienced car troubles. The AAA towing service dropped us off at the Motor Car Mall and they went above and beyond to help us find a rental car (none were available in the local area) to continue our trip while they repaired our vehicle. They repaired our car on extremely short notice an had us back on the road in no time!

Absolutely satisfied with level of expertise and service at Motor Car Mall. Communication between servicer and customer extremely detailed and tailored to what I can picture and understand.