Preferred Automotive

Expert auto repair shop that does excellent work. Highly recommend for routine maintenance, tires and more!

I'm glad I have finally found an auto repair shop that I can trust. Dean and his crew are amazing. They're fair. They're honest. They're great. Would definitely recommend!

Dean, the owner, has done fantastic work on 3 of my vehicles ranging from a Honda to a Mercedes, and even an antique collectors vehicle! I drive down from the city because I trust his expertise, and can always rely on him and his team for great results and fair prices. I recommend them to all my friends and family!

I have been coming here for a year now. Dean and Mikayla have been great with communicating my car repairs needed. I've gotten car repairs, oil changes, inspection stickers, tires, etc done here. My car is older so there is some maintenance that needs to be done but Dean has always been honest with what is a priority and the cost of repairs before services.

I would give this place 0 stars if I could. Was here once for an oil change and the the staff was very rude. I just thought they were having a bad day so didn't give it much thought. Tried to get an inspection sticker here today but the woman at the front was extremely rude, dismissive and ignorant. I asked if they have time to do an inspection today and she very rudely replied "yea" and shouted something into the garage and walked away.

The staff in the garage then closed the garage doors leaving me outside standing. Then she walked back my way and proceeded to walk past me without saying anything. Not sure who owns this place but definitely needs to educate the staff on basic human interactions. Wouldn't come here if they paid me.

I took my car to Preferred Auto because I've had good service there previously. The dash lights were on and I also had a slow leak in my front tire. I called several times and was told they needed to replace my gas tank, I asked three times if they fixed the slow leak on my tire they assured me they had. When I went to pick up my car they again assured me the tire had been fixed The gas tank had been replaced but the tire had just been filled with air.

I called again, brought the car in with the same problem, the slow leak in the tire I waited for the car and paid 35.00 to have the tire repaired. I parked the car and didn't need to use it for a few days, when I went to use the tire they had fixed was flat. I think I am done with Preferred Auto!

Buyer beware! Do not buy used cars from this place. I bought a car from them that turn out to be a total lemon; I got screwed big time. The owner is a person NOT TO BE TRUSTED. A big liar and a crook. Just after I bought the car from him, he said, multiple times, that the car is in an excellent shape. So far, I spent over $3,000 (three thousand dollars) just to have a decent car.

Dropped by with my friend to ask for a quote on a Maserati tire. Lisa was very helpful and honest with the pricing and service charge! Also, funny thing is that my friend's other car battery died early today and we needed to replace that as well and we needed it ASAP or we would get stranded on the highway later. Lisa gave us a great quote on it, but the battery that we wanted wasn't available, so we went with the other brand. Dean dropped by and installed the battery himself for us. Excellent service at a short notice!

So I have been going here for a few years now. The first time I went in it was great. Work was done and price was fair. The second time for a o2 sensor that I had to have replaced twice in the first 4 months. I had a oil change and tune up done and i asked if they could look into a noise it was making. Was told they drove it but couldnt hear anything (it was loud and obvious, but whatever) was told when i bring it back they can look into it more.

Oh and thwy had the car for two days " because he was understaffed so i had to have the shop helper do the work" dean's word. OK so not even a certified tech worked on my car. I know my fault from this point on. I removed a socket that was left in the engine bay after it drove me crazy for a week before I found it and the under belly plate shield was missing bolts that I fixed myself.

So now it's a few months from that point and I go to do the brakes on the vehicle and 4lug nuts are finger tight (luckily Noone I love was hurt or someone would have had a visit) the 5th one is on so tight that I needed to heat it to remove. So now it's 8 months from this mess. I need my ball joints done asap and they could fit me in. So I am not thrilled but I bring it on, fingers crossed.

I need to call 2 times thru out the day to find out what is going on with my truck. I asked if when they are under the truck can they look and see if they can check my tierod ends that should take 5 minutes tops for a trained tech. So I pick up my car. This is where I start to lose my mind but manage to keep my cool. I am what feels like a lecture from the owner Dean about do I know how he stays in business? (a real good question) and points to a sign stating that I need to make a appointment for him to do work. Wtf.

I am a return customer incase he forgot. The customer service sucks. Oh and he tells me a woman came in and gave him crap about a headlight or something. Never making eye contact and fiddling around with some paperwork. Oh and the guy that pulls out my truck stands and wiggles my keys in my face because I am dumb founded by the Rambling story about how he shuts off after someone gives him a hard time.

So hopefully he has a good day or your car may not be fixed, I guess that's what he was getting at. They didn't look at my tierod because when I got home I simply climbed in the snow under my truck and wiggled them and they moved. that's all I needed them to do so I didn't need to climb in the snow and look myself. The nerve of me asking a "mechanic" to do mechanics type work, I guess. So I am moving on to a new shop and hopefully I can find one that I can trust.

Fast, honest company! I needed work on my car, didn't know exactly what. Dropped my car off, was called with an estimate before work was done, they sent me pictures and allowed me to pay over the phone then pick up my car after they were closed. Price for part and labor were appropriate/accurate. Will definitely come back and refer friends to come here!

Very happy with the service and customer service. My first experience was an oil change which the women who I can't remember her name explained a couple things that needed to be fixed but we're not something that needed to be done right away, but to watch out for a noise. 3 months later the noises started. Dean who I delt with on my second visit was very honest with me and not pushy.

He gave me tires for a good deal and threw an alignment in for free and replacing my light bulb. Although the bill was hefty, I was very happy with the service and getting a couple things for free. I can't remember the last time a mechanic threw a couple things in to help a customer out. I would recommend them!

This is a bullshit auto services. They be lying. Very bad customer service. I will never go back there.

Total shit, I would never go back. As a new to the neighborhood promo, I got a coupon in the mail for an oil change at a discounted price. I brought it in to redeem. I was spoken to rudely and told they could not honor the price of the coupon they sent me because "that was far below the price of oil", he even accused me of possibly counterfeiting the coupon.

Ok whatever I'm here just do it anyway I thought, so I left my car. While I left my car there to get the oil changed they rummaged through my glove compartment and found my registration in an effort to prove I was lying about my address. Assholes. I would never ever go back.

Went in for an oil change before the drive to Vermont. The outlet wad accomodative for a walk in. Job was well done and quite fast.

Originally I was pleased with the work done here and Dean and his crew were always personable. But the more I went for simple repairs like a brake job, the more odd things wrong they started to find. I own a Toyota which typically has little go wrong and suddenly repairs were needed on things you never hear of having to be repaired. Ok, maybe just my bad luck.

But I also recommended my daughter bring her car here and now she was in the same boat.more repairs, repairing things they thought they fixed and now having to come back to fix it again, and trying to charge my daughter for stuff they never really fixed right in the first place. When her car would not go into reverse, Dean asked her "how much she loved her car", because a rebuilt transmission would be over $3500, more than her car was worth.

She had someone else work on her car and he fixed an earlier problem that Preferred couldn't figure out (basically gunk build up was choking off air flow and her car idled rough and hot) and also got her reverse working. All for under $400. I can't positively say they were deliberately ripping us off, but my gut says so. Needless to say, neither of us will be back to Preferred.

Cam shaft & Crank shaft seals replaced along with oil line cleaning and some other work. Car is running great, more 'oomph' in the acceleration, check engine lights all off, no funny smells. I was told to come back after 100 miles of driving, so they can recheck their work and make sure everything is sealed up and complete.

Dean and his staff (Lisa at the desk) are always professional and informative. Face it car repairs are expensive. All I want is a fair price from someplace I can trust who's not just trying to scam money off me (dealerships). I don't feel Preferred pushes you towards repairs simply to empty you wallet. We've been customers here for at least the past 8 years and have always felt we've been treated fairly. I like going to a repair shop where you can speak with the owner, Dean is very hands on, and knows what's going on with all the cars in his shop.

These guys have treated me really, really well. I took my car in with the complaint of a water leak. It was explained to me that water leaks can be hard to diagnose and that they would do their best to get it done. The first time I walked away and paid much less than I thought I would have to, but unfortunately the first time didn't quite fix the leak. Dean and his crew worked on the car tirelessly until it was fixed. Dean was great on explaining the work that they did and how it would help. Also, they covered the expenses for all the work done after the initial trip there.

That is customer service you don't always get. Lisa handles billing and appointments and is always consistently nice. I really appreciated the work that Preferred did for me!

I work at the Stetson Building across the street from here. So a friend suggested I go and see Dean at Preferred Auto for my next oil change. I stopped in before work to see if they had some time available for an oil change and inspection. Glad I stopped in because they did. I was able to drop by car off and walk to work and picked it up a few hours later. I got the oil change, inspection and two new windshield wipers for only $109. Seemed like a great deal and also great service!