Keaton's Complex has expanded over the years to provide a wide variety of services to our customers. In our Collision Center we not only repair and restore cars, trucks, and vans but we also repair RVs and fire trucks. Years of experience and qualified technicians are key to a great repair. At Keaton's Complex we also perform general vehicle maintenance and do state inspections. Your vehicle is important to you. It represents your personality and freedom. Restoring it to its original condition is as important to us as it is to you.
Follow us
Services
Keaton's Complex has expanded over the years to provide a wide variety of services to our customers. In our Collision Center we not only repair and restore cars, trucks, and vans but we also repair RVs and fire trucks. Years of experience and qualified technicians are key to a great repair. At Keaton's Complex we also perform general vehicle maintenance and do state inspections.
No one can force you to go to a certain repair shop, unless it is explicitly stated in your policy. Only you have the right to make this decision. In general, no. Usually it will suffice for you to call your insurance and tell them where an appraiser can examine your vehicle. Simply stated, if your insurance company is paying for repairs to your vehicle, you are considered the insured. If another insurance company is paying for the damage, you are the claimant. In most cases, the party at fault's insurance pays the bill.
Your vehicle is important to you. It represents your personality and freedom. Restoring it to its original condition is as important to us as it is to you. Choosing the right auto body shop and car repair facility is important and you have the final say in that decision. Keaton's Collision Center is an auto body shop in Barboursville, WV that wants to be that repair facility for you. Our estimators and qualified technicians are here to serve you and return your vehicle to pre-accident condition after it's time at our body shop.
Keaton's Collision Center is certified by major manufacturers including, FIAT Chrysler, Ford, Honda, Acura, Kia, Nissan, Hyundai, and Infiniti, as well as a recognized I-CAR Gold Class and Assured Performance Certified. How does working with a certified collision center benefit you? The purpose of the network is to identify and officially certify and/or officially recognize collision repair providers that possess the proper tools, equipment, training and facilities required to properly repair automobiles to manufacturers' specifications---ensuring the fit, finish, durability, value and safety of the vehicle and to assist consumers and insurers with locating and connecting with those Certified Repair Providers.
Reviews (8)
Mike Cummings
May 23, 2022
Tee Jackson
May 17, 2022
Shane Irwin
May 09, 2022
Dan Daniels
Apr 05, 2022
Rear end collision. Brought the 2017 Ford Fusion for repairs and also paid 159.00 out of pocket for a full auto detail. After 2 1/2 weeks, I picked up my car only to find they didn't complete all the damage that was in the estimate and they had not waxed the car after I paid for full detail. I was told it was not included however it is listed on their website.
Also Keatons was supposed to check out the exhaust however driving the car off the lot the engine light was in. 400.00 out of my pocket again for O2 sensor that would have been found by Keatons had they run the diagnostics on the car like they were suppose to. The estimators would not return calls. Very poor customer service and I do not recommend
Also Keatons was supposed to check out the exhaust however driving the car off the lot the engine light was in. 400.00 out of my pocket again for O2 sensor that would have been found by Keatons had they run the diagnostics on the car like they were suppose to. The estimators would not return calls. Very poor customer service and I do not recommend
Matthew DeMoss
Mar 31, 2021
Garron Ross
Dec 18, 2020
Collision center provides a link for tracking estimate and repair. Estimate was never provided before repairs started. Estimated cost and delivery date given by following the link changes frequently. Contact frequently gives estimate of 2-3 weeks. He called 1 time to tell me that a part came in early and that my truck would be done sooner than expected, 2-3 weeks.
It's been 6 weeks since then. I drove by and saw a dent in my bumper. Took a picture and compared to my pics from the accident scene. Dent was not present before my truck was taken to the shop. Contact refuses liability. My truck has been in the shop now for 3 months and according to Roger's latest estimate (2-3 weeks), I'm looking at 3.5+ months. Ridiculous customer service. I still don't know when my truck will be finished or how much it's going to cost.
It's been 6 weeks since then. I drove by and saw a dent in my bumper. Took a picture and compared to my pics from the accident scene. Dent was not present before my truck was taken to the shop. Contact refuses liability. My truck has been in the shop now for 3 months and according to Roger's latest estimate (2-3 weeks), I'm looking at 3.5+ months. Ridiculous customer service. I still don't know when my truck will be finished or how much it's going to cost.
Shelia Coburn
Nov 29, 2020
Micah Hatfield
Jun 08, 2019
OMG! This place is awesome! Roger is the manager and is friendly and accommodating. They call and keep you updated. Not only did they do a great job, but they thoroughly cleaned the car inside and out and even gave me a ride to get my car! I was greatly satisfied and would recommend this place to anyone.
