Classic Auto Body Collision Center East

Extremely rude customer service, I can't get past hello without being hung up on. And I can't get a hold of them still by phone. I just wanted to know some basic information before I decided to come in but Terry went ahead and hung up on me before even hearing anything other than hello. I really didn't. Want to have to go to a body shop so far from my home

Max was able to service my lexis without charge. He help me with reparing small damage to my car for free. Max is a super guy who cares about his relationship with customer. Will go back to this business when needed. Max is a super guy.

Max was great to deal with and the team did an awesome job on my truck.

Dropped they car to get a weather strip on the roof replaced. They bill over an hour for that in labor, which seems way too high for weather stripping. They presented me the vehicle to inspect the work. They hadn't seated the strip correctly and it was loose. No one had bothered to inspect it any more than looking. They didn't present me the used weather stripping to inspect, but claimed they ordered new stripping to install.

When I went to pay, they mentioned that they charge a 4% fee addition for credit card purchases. No disclosure before hand. Finally, after they reseated the strip correctly, I found a small square metal shard sitting on my passenger seat. Overall a bad experience, not sure what happened. They have some good reviews on here but I would avoid if you can.

From the moment I walked in, I felt like a valued customer. My car's back bumper and side panels were scratched, mostly from high curbs and numerous Covid curbside pickups from grocery stores and the carts against the bumper. I had two other estimates from other shops, and Classic Auto Body was more than fair. I was impressed by Max's professionalism and explanation of costs. The finished product gave me a brand-new looking car, and I am more than pleased with their work.

I had some significant damage done to the driver side of my bumper and I couldn't have been happier with how it turned out. If you have a Challenger and it needs some work, these guys will do it right. Service: Body & Trim

I brought my car here to fix the terrible work that was done to my car at different body shop after I was rear ended. Max and his staff did a great job repairing my car the way it was supposed to be done and I wish I came here first instead. I highly recommend this body shop and will be coming here again in the future.

Drive-thru carwash broke my driver's side mirror on my Tesla, so I went to my "go-to" body shop. Been there many times with my car, my mom's car, etc., and the same staff has been there for years. So relieved Max was able to fix my mirror right away! He said it was like playing with Legos! I love that they treat repeat customer's like family. ~Gloria

My mother in-laws car was clipped by a city bus and had the entire front end destroyed. Custom Auto Body replaced it perfectly. You could never tell that a month before it was a disaster. I would recommend them if you are ever in the need of auto body work. Services: Painting, Body & Trim, Steering / Suspension

Nobody is perfect but I can say from experience that Classic Auto body stands behind their work and does an excellent job. When they do in fact have to fix something that doesn't meet my satisfaction, Max always goes outta his way to make sure I'm completely satisfied in the end. I'll never go anywhere else.

Wow, my car looked totally brand new when I saw it fixed. What a fabulous job Classic Auto Body did! Max and everyone were so personable and easy to deal with. They made the process simple and pleasurable. Do not hesitate to put your "baby" in their hands.

Highly recommend taking your car here for any body work! Max is amazing! Very knowledgeable, attentive, timely, and fair in pricing. I took my car in to have the bumper fixed without an appointment and he was able to get me right in to fix it! Very friendly staff as well. Grateful for their help!

Amazing and wonderful work. Kindness happens with all employees. So glad to have Max and his team work on my car. They are always there if I have any concerns. Services: Painting, Welding, Body & Trim

Came in for a fairly simple repair, just a jammed trunk that needed to be fixed, and it was fixed! Quite promptly! I was treated with the utmost respect and professionalism, and I will be coming back soon

Max is the best! Fast friendly helpful service and excellent work! Referred by my insurance and it turned out to be a great find. Will definitely use this company again in the future.

Was very pleased with this company. Staff was very pleasant, from the first phone call to the service, especially Max. Needed a grill re-attached when the Ford dealership couldn't. They didn't gouge me, told me it was a simple job and they did. Quickly and efficiently! Highly recommend them.

Due to a minor accident, we looked for an auto repair shop. Our insurance recommended several and of those, we chose Classic Auto Body, The service was done on time, looks great, and they have a life time warranty. The office staff was professional as well. Services: Painting, Body & Trim

I would say, I've been in a rough situation right now in general (bills, work, debt) etc. and then my truck at first I thought there was a major issue and thinking I cannot deal with this right, I don't have money to have it fixed. So I went to this spot and not knowing what really I am getting into, up until I meet Alex he was generous enough to check my truck charge free. He fixed it under 5 mins. What a guy

It's hard to find an auto shop with courteous customer service, but this place definitely got it right! I called in to check if they accept walk-ins and the front desk was really friendly. I brought my car in to fix the door handle on the passenger side. It was a simple fix that I just didn't have the right tools for. The office is fairly clean as oppose to other regular shops.

I was helped by Max, who was also really friendly. He evaluated my car, said it was going to be really easy to fix. I waited about 45 minutes for it to be fixed, which was fine since I was a walk-in. Max explained that the reason for the door handle to become undone was because of a missing panel on the inside of the door, and showed me the difference between the passenger and the back door. In the end, I was not charged for the service! I would come back in the future if I need any other body repairs!

My car has never been that clean and sharp! Max and the team did a great job. They don't overcharge and stand by the quote they give you. If your little baby needs a good fix, Classic auto body is the way to go! Services: Painting, Body & Trim

If you get in a car accident I need impeccable work on your car, this is the only place to go. They are so professional, so thorough, and so efficient. Max is your contact, and he handles it perfectly. I can't believe how quickly I got my car back. It's better than new!

I take my cars to Max at Classic Auto Body Shop because they do a great job. Simple as that. Was recommended to visit them by a friend and I'm very happy with the recommendation. Thank you to the people at Classic Auto Body Shop. Two Corvettes and a Yukon, I'll only take them here. Thank you Max.

Great customer service, very fast and efficient. They did a fantastic job fixing our front bumper after an accident. Was traveling from out of town and needed to have the car fixed within a few days. They were able to accommodate our timeline, and the car looked as good as new. You couldn't tell any prior damage was done. Would highly recommend Classic Auto Body. Thank you!

My friend recommended this shop to me when I got in 2 accidents back to back! Max handled everything super professionally and took a lot of stress of my shoulders. I highly recommend classic and in particular Max. He's the best! My car looks as good as new

Max and team were incredibly kind, helpful and went above and beyond for us when having body damage from an accident fixed. Working with our insurance was seamless and I recommend them for your next fix!

This review is one of the more difficult I've written because they (Classic Auto Body) didn't do the work on my car. However, I did have significant and multiple interactions with employees, which caused me to go elsewhere for the required bodywork. Long story short, the first time I went to this body shop, I went on my own for an estimate because their location is convenient.

After being told to wait for an excessive amount of time (45-minutes), the receptionist told me they didn't do the type of work I required. I couldn't understand why they wasted my time without even looking at the vehicle or having anyone speak with me. A month later, my insurance carrier sent me to Classic Auto Body since they have a working agreement or contract with them.

I didn't recognize the name or address, so I was surprised when I arrived at Classic Auto Body. This time, an adjuster helped with a quick estimate, which he gave me verbally. When I asked for the written estimate, the adjuster said he would send it to me. This logic is incorrect. It is illegal in the state of Nevada not to give a written estimate upon request. Additionally, the estimate from Classic Auto Body was more than $4,500,00 less than any of the three that I had received.

I thought this very strange. Making matters worse, I never received the written estimate that the adjuster told me he would mail, which speaks volumes that something is amiss (shady) at Classic Autobody. Here's what I know factually, my carrier was going to save a lot of money because they were going to issue $5,400.00 instead of the $9,950.00, which was the lowest estimate that I received, less $500.00 deductible.

All three other body shops told me that my entire car required painting, even though 9 of the 11 panels had damage. Their reasoning was the two non-damaged panels would never match the nine newly painted ones. It makes complete sense, but Classic insisted that would not be the case without guaranteeing my satisfaction. Also, the other shops said the undercarriage needed inspection, which Classic did not.

And lastly, all the replacement parts through Classic Auto Body would be third-party (Chinese) made replacements and not OEM. I later found out this saved Classic and my carrier roughly $2,500.00. Farmers Insurance determined I was not at fault. The accident would become a matter for subrogation through the trucking company's carrier. Therein going on my insurance record and causing possible higher rates.

As is my right in the state of Nevada, I can choose any of the three shops I went to for the repair, which I ultimately did. Classic Auto Body never issued my legally required estimate, which I needed for my court case. Classic Auto Body would not use OEM parts even if I insisted they be used. Classic Auto Body did not follow the letter of the law in Nevada, and for that, I rate them two-stars since I never did see how the repair would pan out.

But more relevant, Classic Auto Body does not follow legal requirements established by the state of Nevada. Sorry, this review became a little longer than "long story short." RESPONSE TO OWNER COMMENT: You certainly have a right to respond and even disagree with my assessment of Classic Auto Body West. However, it is evident that you purposely avoided specific issues in my review to defray reader attention away from my many points.

Why did your people waste 45 minutes of my time without ever looking at my vehicle? Why didn't you offer to check the car's undercarriage in advance of repairs when all other body shops thought it was the prudent thing to do? More importantly, since you [apparently] claim to do everything by the book, where is my legally required written estimate?

That is a requirement of law and not up for debate. Sorry, Fred, but I've got no problem with your answer regarding the OEM issue, but you very slyly neglected the other. I think people see through your multiple unidentified "funny" comments as very inappropriate. For this I believe you are not deserving of the two stars I originally gave you.

Super Happy with the company on every transaction. Quote, scheduling, update and pick up. Very quick and efficient, commutation was great. Nothing hidden. Very impressed with the work and the price was right. Will definitely be back In the future if the needed arises. I was referred by my uncle who was equally as happy. Super Happy with the company on every transaction. Quote, scheduling, update and pick up.

Very quick and efficient, commutation was great. Nothing hidden. Very impressed with the work and the price was right. Will definitely be back In the future if the needed arises. I was referred by my uncle who was equally as happy.

HORRIBLE COMMUNICATION + THEIFS I will NEVER use this auto body shop again, and I DO NOT recommend using them. They are not thorough, do not communicate well, and they steal. money & items from your car. I brought my car in to have scratches repaired from the transit process via Carvana, which Carvana was paying for. All I needed to do was provide the auto body shop with the documents sent to me by carvana, get an estimate, drop the car off, and pick it back up.

Never was I to be responsible for the payment, but due to their lack of fully reading the documents or communicating in detail with the claims company, I received a text the day I was to pick my car up and I'd need to bring in a check for the said amount, which the payment exchange should have been handled between the two companies. At that point, 2.5 hrs before they closed on a Friday, I was told my car would not be released to me until the payment was received.

Not right that I'd have to go 3 more days without my car because of an ERROR on their part in waiting last minute to confirm payment. This now leaving me with having to pay out of my pocket to get my car back. Now I'm sitting here going back and forth with the 3rd party to understand the process I need to take to get my money back, and I find out that payment was sent to the auto body shop, but did they call me to say that, or say they'd be refunding my money. ABSOLUTELY NOT.

Super shady business practices. Finally, when I got my car back, I went into my arm rest compartment to get something, to find that it was no longer there, and I know for a fact I never removed it, as it was an item specifically kept in my car. The fact that one of the staff members at a point in the repair process WENT THROUGH MY car is ABSOLUTELY UNACCEPTABLE. So, think twice before using this auto body shop. All around disappointed with this experience being this is the second time I've taken a car here to get repaired.